When a homeowner's AC dies at 10pm in July, they are calling every HVAC company until someone answers. If you miss that call, your competitor gets a $3,000 system replacement. Crixin makes sure you answer first — every time.
HVAC companies miss 62% of incoming calls during peak season
Every missed call is a customer your competitor gets
Your technicians are in attics and crawl spaces. Your office manager is dispatching. When 3 calls come in at once during a heat wave, 2 of them go to voicemail. Those homeowners call the next company immediately.
HVAC companies miss 62% of incoming calls during peak season
Furnace failures in January and AC breakdowns in July happen around the clock. The first company to answer gets the job. A voicemail greeting does not keep a freezing family warm.
48% of HVAC service calls come outside business hours
Summer and winter bring 3-5x normal call volume. Hiring temporary receptionists is expensive and they do not know your service areas, pricing, or scheduling. Calls get mishandled or lost.
HVAC call volume increases 300-500% during extreme weather
You spend thousands on Google Ads and HomeAdvisor leads. When those callers cannot reach you, every dollar of that ad spend is wasted — and the lead goes to a competitor who answered.
Unanswered calls waste 30-40% of HVAC marketing budgets
How Crixin works for hvac companies
Identifies no-heat and no-AC emergencies immediately. Collects equipment details and routes to your on-call technician or dispatcher.
Asks for the caller's zip code and confirms you service their area before booking — no more wasted trips outside your territory.
Schedules maintenance, repairs, and installations into available time slots. Collects system type, age, and problem description upfront.
Answers questions about maintenance plans, financing options, and service pricing without tying up your team.
Sends detailed job information — address, equipment type, problem description — to your dispatcher or technician via text or email immediately.
The math is simple
22
Missed calls per week
$350
Avg. revenue per call
$400,400
Lost annually
At 22 missed calls/week and $350 average revenue per call, you are losing roughly $33,341/month. Crixin starts at $99/month — it pays for itself if it captures just one extra call.
Common questions about Crixin for hvac companies
Set up in under 5 minutes. No credit card required. No contracts. If you do not love it, you have lost nothing.
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