Terms of Service

1. Acceptance of Terms

These Terms govern your use of Crixin, a product by The La Ziza Group, LLC. By accessing or using Crixin's AI phone assistant service, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our service.

2. Service Description

Crixin provides an AI-powered phone assistant service that answers calls, schedules appointments, and handles customer inquiries on behalf of your business. The service is provided "as is" and we reserve the right to modify or discontinue features at any time.

3. Acceptable Use

You agree not to use our service to:

• Engage in illegal activities or fraud
• Send spam or unsolicited communications
• Harass, abuse, or harm others
• Impersonate others or provide false information
• Violate any applicable laws or regulations
• Interfere with or disrupt our service

4. Payment Terms

4.1 Subscription Plans

Our service is offered on a subscription basis with monthly or annual billing. Pricing is based on voice minutes used per month, with overage charges for usage beyond your plan's included minutes.

4.2 Billing and Renewals

Subscriptions automatically renew at the end of each billing period unless canceled. You will be charged the then-current rate for your plan. We reserve the right to change pricing with 30 days' notice.

4.3 Refunds

Refunds are provided on a case-by-case basis within 14 days of initial purchase. Unused minutes do not roll over and are not refundable.

5. Service Level Agreement (SLA)

While we strive for 99.9% uptime, we do not guarantee uninterrupted service. We are not liable for service interruptions, missed calls, or any damages resulting from service unavailability.

6. Limitation of Liability

To the maximum extent permitted by law, Crixin shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use the service
• Any unauthorized access to or use of our servers
• Any interruption or cessation of transmission to or from our service
• Any bugs, viruses, or other harmful code
• Any errors or omissions in any content

7. Indemnification

You agree to indemnify and hold harmless Crixin and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising out of your use of the service or violation of these terms.

8. Termination

We may terminate or suspend your account at any time for violation of these terms. You may cancel your subscription at any time through your account settings.

9. Governing Law

These terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

10. Contact Information

For questions about these Terms of Service, contact us at help@crixin.com