Privacy Policy

1. Introduction

Crixin is a product by The La Ziza Group, LLC ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI phone assistant service.

2. Information We Collect

2.1 Information You Provide

• Phone numbers (yours and your customers')
• Business information (name, industry, hours of operation)
• Account credentials (email, password)
• Payment information (processed securely through our payment processor)
• Business knowledge base content you upload

2.2 Information Automatically Collected

• Call metadata (date, time, duration, caller ID)
• Call transcripts and recordings
• Usage data (features used, frequency of use)
• Device information (IP address, browser type, operating system)

3. How We Use Your Information

• To provide and maintain our AI phone assistant service
• To process and respond to phone calls on your behalf
• To improve our AI models and service quality
• To send you service updates and notifications
• To process payments and prevent fraud
• To comply with legal obligations

4. Third-Party Service Providers

We use the following third-party processors to provide our service:

• Speech-to-Text: Deepgram, Azure Speech Services
• Text-to-Speech: ElevenLabs, Azure Speech Services
• AI Processing: OpenAI, OpenRouter
• Telephony: Twilio
• Database: Neon, Pinecone
• Authentication: Firebase

These providers may have access to your data only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Call transcripts and recordings are retained for 90 days by default, unless you request longer retention or earlier deletion.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Export your data

To exercise these rights, contact us at help@crixin.com

7. Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, regular security audits, and access controls.

8. Contact Information

For privacy-related questions or concerns, contact us at:

Email: help@crixin.com
Address: The La Ziza Group, LLC
2717 Commercial Center Blvd
Katy, TX 77494

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.