Emergency Call Dispatching — Route Urgent Calls Instantly
Burst pipes, power outages, medical emergencies — some calls cannot wait until morning. Crixin triages urgency and routes critical calls to the right person immediately.
Emergency Calls Do Not Wait for Business Hours
For home service companies, medical offices, and property managers, after-hours emergencies are a reality. When an emergency call reaches voicemail, the customer calls your competitor. Worse, a real emergency goes unaddressed.
How it works
Crixin assesses the urgency
The AI asks targeted questions to determine if the call is a true emergency or a routine request.
Emergency calls are routed immediately
If the call is urgent, Crixin forwards it to your on-call staff with full context — what the issue is and how to reach the caller.
Non-urgent calls are handled normally
Routine after-hours calls get scheduled for the next business day. No unnecessary wake-up calls for your team.
Who this is for
Key features
Intelligent urgency triage
Crixin distinguishes between 'my AC stopped working' (routine) and 'there is water flooding my basement' (emergency) based on your custom rules.
On-call rotation support
Set up your on-call schedule. Crixin routes emergencies to whoever is on call that night or weekend.
Full context forwarding
When Crixin forwards an emergency call, the on-call person gets the caller's name, issue summary, and callback number via text before the transfer.
Popular industries for emergency dispatch
Frequently asked questions
How does Crixin decide what's an emergency?
You define the criteria. For a plumber, 'flooding' and 'burst pipe' trigger emergency routing. For a medical office, specific symptoms trigger escalation. You set the rules.
Can I change who is on-call?
Yes. Update your on-call schedule from the dashboard at any time. Crixin routes to the current on-call person automatically.
What if the on-call person doesn't answer?
Crixin can try a backup contact, send urgent texts to multiple team members, or take a detailed message with the highest priority flag.
Does emergency dispatch cost extra?
No. Emergency dispatch is a configuration feature available on all plans. You only pay for the call minutes as usual.
Can Crixin handle both emergencies and routine calls?
Yes. Crixin triages every call. Emergencies get dispatched immediately; routine calls get handled normally with messages, bookings, or FAQ answers.
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