A patient's contact lens rips. They need an appointment this week. Your front desk puts them on hold for 8 minutes. They hang up and call another optometrist. Crixin answers in 2 rings and books the appointment.
Optometry offices lose 25% of callers to long hold times
Every missed call is a customer your competitor gets
Your front desk juggles walk-ins, insurance verification, and phone calls simultaneously. Patients wait 5-10 minutes on hold and many hang up.
Optometry offices lose 25% of callers to long hold times
Do you take VSP? What about EyeMed? Is my exam covered? What is my copay for glasses? Insurance calls take 10+ minutes each.
40% of optometry calls are insurance-related
Patients calling for prescription copies and contact lens reorders create a steady stream of routine calls that pull staff from patient care.
20% of optometry calls are prescription or reorder requests
How Crixin works for optometry offices
Books comprehensive exams, contact lens fittings, and specialty appointments. Collects patient info and reason for visit.
Answers questions about accepted vision insurance plans, copays, and coverage for exams, glasses, and contacts.
Takes reorder requests with prescription details, brand, and quantity. Sends to your team for processing.
Handles requests for prescription copies and directs patients to the appropriate pickup method.
The math is simple
12
Missed calls per week
$200
Avg. revenue per call
$124,800
Lost annually
At 12 missed calls/week and $200 average revenue per call, you are losing roughly $10,392/month. Crixin starts at $99/month — it pays for itself if it captures just one extra call.
Common questions about Crixin for optometry offices
Set up in under 5 minutes. No credit card required. No contracts. If you do not love it, you have lost nothing.
No credit card required. No contracts. Cancel anytime.