Overflow Call Handling — Never Put a Customer on Hold Again
When your staff is on the phone, the next caller gets voicemail. Crixin catches every overflow call so no customer waits and no lead is lost.
Your Best Customers Call During Your Busiest Hours
Peak hours mean peak call volume. Your receptionist is on one call while three more ring. Callers get hold music or voicemail. Studies show 75% of callers hang up when they reach voicemail, and most never try again.
How it works
Set up overflow forwarding
Route calls to Crixin when your lines are busy, after a set number of rings, or during specific hours.
Crixin handles the overflow
Callers get the same professional experience — questions answered, appointments booked, messages taken.
Your team stays focused
No more rushing to answer the second line. Your staff handles the call in front of them while Crixin handles the rest.
Who this is for
Key features
Conditional call routing
Forward to Crixin only when your lines are busy, after a set number of rings, or during configured hours.
Seamless caller experience
Callers hear your business greeting, not a generic message. They do not know they have been routed to overflow.
Handles everything your staff would
Crixin answers questions, books appointments, captures leads, and takes messages — just like your front desk.
Popular industries for overflow call handling
Frequently asked questions
How does Crixin know when to pick up overflow calls?
You configure the forwarding rules with your phone provider. Common setups include: forward after 3 rings, forward when busy, or forward during specific hours.
Will callers know they are talking to AI?
Crixin uses natural-sounding voices and greets callers with your business name. Most callers cannot tell the difference.
Can I use Crixin only during peak hours?
Yes. Set up time-based forwarding so Crixin only handles calls during your busiest periods. Use it as much or as little as you need.
What happens to the information Crixin collects?
All call data — transcripts, messages, bookings — is available in your dashboard and can be sent to you via text or email in real time.
How much does overflow handling cost?
You only pay for the calls Crixin handles. On pay-as-you-go, that is $0.12/minute. On the Starter plan ($99/month), you get 1,500 included minutes.
Stop missing calls. Start today.
Set up in 5 minutes. $20 in free minutes. No credit card required.