Smart Call Routing Without Phone Trees
Nobody likes pressing 1 for sales and 2 for support. Crixin asks callers what they need and routes them to the right person — in a natural conversation.
Phone Trees Lose Customers. Conversations Don't.
IVR phone trees frustrate callers. Studies show 83% of customers avoid companies with IVR systems when they can. Callers want to talk to the right person quickly. Crixin replaces your phone tree with a natural conversation.
How it works
Caller explains what they need
No button prompts. Crixin greets the caller and asks how it can help in a natural voice.
Crixin routes to the right person
Based on the caller's response, Crixin connects them to the right department, team member, or extension.
If nobody is available, Crixin handles it
Crixin takes a message, books an appointment, or answers the question directly from your knowledge base.
Who this is for
Key features
Natural language routing
Callers say what they need instead of navigating menus. Crixin understands intent and routes accordingly.
Department and individual routing
Route to departments (sales, support, billing) or specific team members by name.
Fallback handling
If the target is unavailable, Crixin handles the call — answers questions, takes messages, or books a callback.
Popular industries for call routing
Frequently asked questions
Can Crixin replace our existing phone tree?
Yes. Crixin handles call routing through natural conversation instead of button prompts. Callers describe what they need and Crixin connects them.
How many departments or extensions can I route to?
There is no limit. You configure as many routing destinations as your business needs.
What if the caller's request is ambiguous?
Crixin asks a clarifying question. For example, if a caller says 'I have a question about my bill,' Crixin asks which service they are calling about and routes accordingly.
Can I route based on time of day?
Yes. Configure different routing rules for business hours, after hours, weekends, and holidays.
Does this work with my existing phone system?
Yes. Crixin works with any phone system that supports call forwarding. No hardware changes required.
Stop missing calls. Start today.
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